At softheavens.store, we want your bedroom to feel like a true sanctuary. If you need to make a return or exchange, please review our policy:
- Return Window: You may request a return or exchange for items within 7 days of delivery.
- Eligibility: Items must be in original, unwashed, unused, and pristine condition with all original product packaging, tags, and inserts intact.
- Defective/Damaged Items: If you receive a product with a manufacturing defect or damage during transit, please contact us within 24 hours of delivery with clear photographic evidence so we can arrange an immediate replacement or resolution.
- Non-Returnable Items: Washed, used, or customized bedding items cannot be accepted for return due to hygiene and quality standards.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus original shipping costs, once our team inspects and verifies the condition of the returned items.